Posts Tagged ‘FAQs’

About Expedited Shipping

Sunday, July 20th, 2008

Scrapless Press offers both Overnight and 2 Day Express shipping via FedEx. Here are some important points to remember when considering expedited shipping.

Expedited shipping guarantees delivery of your package, one or two business days after the ship date, but does not affect proofing and production times. Business days are common measurements in companies with time-sensitive services. As an example, when sending a package with FedEx, a shipment dispatched on a Thursday that is to be delivered in “two business days” will arrive on the following Monday.

FedEx observes all national holidays.

How much extra will it cost?
The cost is based on your shipping zip code and the number of cards you order.

Okay, I understand. How do I request expedited shipping?
In the details section of our order form, make a note that you would like expedited shipping. We’ll obtain a quote and e-mail you a separate invoice that you may pay by credit card.

I have a FedEx account, can you use my number?
Shipping charges cannot be billed to a third party.

When Will I See a Proof And How Long Will it Take?

Tuesday, July 1st, 2008

For the most current production schedule, please read our Current Production Schedule.

Once we receive your order and payment, we can usually have a proof via e-mail within approximately 24 hours (M-F). If there are any changes, we will make them and repeat the proofing process.

We will have your cards in the mail 2-3 days after approval. If you have noted a special request we will notify you of any change to that timeline.

What if I don’t like how my photo looks in the design?

We’re happy to show you another proof with a new photo. Simply attach it to an e-mail to us. We will never complete your order without your written approval. If for any reason you decide you’d like to cancel your order after seeing your proof, you will receive a full refund.

Can Scrapless Press Print my Return Address and / or Recipient’s Adresses on my Envelopes?

Sunday, April 20th, 2008

Yes. Scrapless Press can print your address (return and mail to) on your envelopes. We usually use a font from the design you choose for your address printing. The return address is printed in the upper left corner on the front of the envelope for both situations.

Return address printing

How do I Send Full Size Photos or Pictures with Windows Live and MSN Hotmail

Saturday, January 19th, 2008

MSN Hotmail and Windows Live e-mail users can send full-sized photos. Click Attach, and then click Files on the menu. If you click “attach” “photos” your pictures will be reduced in size so they are at most 600 pixels wide or tall, and can be more easily viewed online, but will not print the best they can.

How Do I Order Thank You Cards?

Tuesday, January 15th, 2008

Every Scrapless Press photo card design is completely editable. This means that we can change things around in any design to accommodate a thank you message. Thank you cards may be ordered at same time as birthday party invitations, or after the party.

To order photo thank you cards, simply choose the party invitation you’d like to base it off of from the Design pull down menu of our order form. You may enter the wording you’d like to use in the special instructions area provided, and we’ll create your proof based on your details.

If you are ordering birthday party invitations and thank you cards together, make sure your quantity reflects the two sets of cards. For example, if you need 20 invitations and 20 thank you cards, adjust your quantity to 40 and make note of how you’d like us to split the order in the special instructions area. It’s a good idea to order a few extra thank you cards for friends and family that were not able to attend but may have sent a gift by mail.

Typically a different photo is used for thank you cards. Please reply to your order confirmation e-mail to let us know which photo goes with which design.

Need to Reorder Photo Cards from Scrapless Press?

Sunday, January 13th, 2008

Whether you’re ordering birth announcements, birthday party invitations, save the date cards or holiday cards we suggest you order a few extra for those who may have been left off of your list and to save as a keepsake. Also consider sending photo birthday party invitations to family and friends in other states even if you know they won’t attend just so they can see how much your little pirate, princess or fireman has grown.

Of course if you didn’t order enough the first time, you can always place a reorder. Just send us an e-mail with number of additional cards you will need. We’ll send you an invoice and get the extras in the mail to you.

Facebook, MySpace and Flickr - Oh My!

Thursday, December 6th, 2007

Next time you’re adding friends to your favorite social network, look up Scrapless Press Photo Cards for Any Occasion. We’re on Facebook, MySpace, Flickr

Can you Print Addresses on my Christmas Card Envelopes?

Friday, November 23rd, 2007

Yes. We can print just your return address or both your return and recepient’s address on your photo Christmas card envelopes. If you choose to have us print both addresses we’ll send you a Microsoft Excel file to complete. If you don’t have Microsoft Excel we can work with other formats, just ask.

How do I submit my photo?

Friday, November 16th, 2007

There are 3 ways you can send Scrapless Press your photo:

Upload it. Once you complete your purchase, you’ll see a button that when pressed, will take you to our photo upload page. Please e-mail us the name of your photo when the upload is complete.

You can send your photo to us via e-mail. Please review our tips for sending photos via AOL, Hotmail or Picasa to make sure you are sending the high resolution version of your photo. Always send the original, full size, high resolution and uncropped version of your photo. If you would like a specific crop or your color photo converted to black and white or sepia, just let us know. We can do this and it’s no charge to you!

Mail it. If you have a print we’d be happy to scan it for you. Please use this option only when a digital copy of your photo is not available. When sending original photos via regular mail we suggest you use a photo mailer which is more durable than a regular envelope. Please submit original photos no larger than 5 x 7 inches, they will be returned with your order.

More info:

It is best to send your images in their original color mode (usually RGB), and full size (not cropped). If you would like a black and white, sepia, or otherwise tinted photo, we can convert your image without changing your original.

Trust the color experts at Scrapless Press. With over 20 years experience in photo manipulation / editing and color enhancement, your photo is sure to print the best it possibly can. We carefully analyze and enhance your photo to its full potential and use a professional photo lab for real photo prints that won’t fade and are sure to be a treasured keepsake for years to come.

Are those real embellishments on your cards?

Friday, November 16th, 2007

Scrapless Press creates photo cards, invitations and announcements for any occasion. Our unique design process gives the cards a homemade, multi-dimensional and realistic look. There are no embellishments on them. The cards are real 4×6 photographs, professionally printed on Kodak paper in a photo lab (NOT on a home, desktop printer) then hand mounted to white card stock for a finished look, durability and the option of printing or handwriting a message to your recipient.

Scrapless - \skrap, les\, adjective: having no scraps; noun: the process of composing elements digitally while maintaining a realistic look.

It’s all in the photo! No scraps to fall off, no photos to insert, no bulky card to mail. We turn any photo into a beautiful keepsake your recipients will always remember.


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